DOOODHWALA ("we", "us", "our") operates the DOOODHWALA mobile application and website (the "Service"), which connects customers with local milk-delivery vendors ("dairymen" / "milkmen") for daily dairy ordering, delivery tracking, and payments. This policy explains what information we collect, why we collect it, and the choices you have. By using the Service you agree to this policy.
| Data | Why we collect it |
|---|---|
| Mobile phone number | Account creation and sign-in via one-time password (OTP). This is your primary identifier. |
| Name | To display you to your assigned dairyman and on bills/receipts. |
| Delivery address | To match you with nearby dairymen and enable delivery. |
| Profile photo (optional) | Shown in your profile and chat. |
| Orders, subscriptions & preferences | To process daily/recurring milk orders and generate monthly bills. |
| Chat messages, photos, documents & shared locations | To enable communication between you and your dairyman. |
| Data | Why |
|---|---|
| Location (precise, foreground and—when you grant it—background) | To show nearby dairymen, enable live delivery tracking, and let dairymen navigate to you. Background location is used only to update delivery progress on an active order. |
| Device push token (Firebase Cloud Messaging) | To send order, delivery and payment notifications. |
| App diagnostics / crash data | To keep the app stable and secure. |
Online payments are processed by Razorpay. We do not collect or store your full card numbers, UPI PIN, or banking credentials — these are handled directly by Razorpay under their own security and PCI-DSS compliance. We retain only a payment reference, amount, status and the related order/bill identifiers to confirm your payment. For Cash on Delivery, we generate a one-time confirmation OTP.
We do not use your data for third-party advertising, and we do not sell your personal information.
| Recipient | What & why |
|---|---|
| Your assigned dairyman | Your name, phone number, delivery address, orders and chat messages — so they can deliver to you and communicate with you. Members of a household group share one chat and one combined bill visible to group members. |
| Razorpay (payments) | Information necessary to process your online payment. |
| Google Firebase (Authentication, Cloud Messaging, Storage) | Phone-OTP verification, push notifications, and storage of chat media. |
| Supabase / hosting providers | Secure cloud hosting of our database and backend. |
| Mapbox | Maps and delivery-tracking display. |
| Legal / safety | When required by law, regulation, legal process, or to protect rights and safety. |
We keep your personal data for as long as your account is active and as needed to provide the Service, comply with legal/tax obligations, resolve disputes and enforce agreements. When you delete your account, we delete or anonymise your personal data, except where retention is required by law (e.g., financial records).
We use industry-standard measures including encrypted transport (HTTPS/TLS), OTP-based authentication, and access controls. No method of transmission or storage is 100% secure, but we work to protect your information and notify you of material breaches as required by law.
DOOODHWALA is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.
We may update this policy from time to time. We will post the revised version here with a new "Last updated" date, and where appropriate notify you in the app.
Questions or requests about this policy or your data:
DOOODHWALA
Email: supportdooodhwala@gmail.com
Phone: +91 8087906174